Information & CRM system
Pobednik is the biggest and the most successful gymnastics club in several attractive locations in Serbia and has an extremely large number of clients-athletes. The club was without information and CRM system for a long time. But the business expanded and they realized that it was necessary for the successful management.
Before we started the creation and implementation of a unified information system and CRM system, it was necessary to do researches of the company activities whose results contribute to adjust the system with the needs and desires of the client. We customized every detail of the system and left open the possibility of upgrade with new modules.
The system that we have created for Pobednik allows complete management of teams at all locations, members and coaches, review of the payroll calculation, membership fees, medical certificates. You can monitor at any time the activity of some group in real time. Clients who train receive reminding text messages and e-mails when they need to renew membership as well as messages for birthdays and holidays.
Custom Information System facilitates the entire organization and thanks to the CRM system customer care has been elevated to a much higher level.